PlayFallsview
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Regulator

Contact AGCO

PlayFallsview is operated by MGE Digital Canada Inc., registered with the Alcohol and Gaming Commission of Ontario (AGCO) as an Internet Gaming Operator, Registration No. OPIG1237122. Internet gaming is provided in Ontario through iGaming Ontario (iGO). You can verify our registration and contact the regulator directly using the details below.

Alcohol and Gaming Commission of Ontario (AGCO)

The AGCO is the provincial regulator responsible for registering and overseeing internet gaming operators in Ontario under the Gaming Control Act, 1992 and the Registrar's Standards for Internet Gaming.

Website: https://www.agco.ca/

Verify a registrant: Find a Licensee or Registrant

Registrar's Standards: Internet Gaming Standards

iCasino & sports contact form: agco.ca — Contact Us

Phone: 416-326-8700 · Toll-free 1-800-522-2876

iGaming Ontario (iGO)

Real-money gaming on PlayFallsview is conducted and managed by iGaming Ontario (iGO), the provincial body that establishes and manages Ontario's regulated online gaming market on behalf of the people of Ontario.

Website: https://igamingontario.ca/

Find help: iGaming Ontario (iGO) — Find Help

Self-exclusion: BetGuard — centralized self-exclusion

How to verify our registration

  1. Go to the AGCO's Find a Licensee or Registrant tool.
  2. Search for our operator, MGE Digital Canada Inc., or our registration number OPIG1237122.
  3. Confirm the registration is current and is held as an Internet Gaming Operator.

Raising a complaint — the right order

The AGCO does not resolve individual customer service disputes directly. To get your complaint dealt with as quickly as possible, please follow these steps:

  1. Contact us first. Most issues are resolved fastest through our Support team or at complaints@playfallsview.com. We acknowledge complaints within 2 business days and aim to respond within 10 business days.
  2. Independent dispute resolution (IDR). If we cannot resolve your complaint within 8 weeks, or you are not satisfied with our final response, you may escalate it to our designated independent dispute resolution provider at no cost to you.
  3. Contact the regulator. You may contact the Alcohol and Gaming Commission of Ontario (AGCO) or iGaming Ontario (iGO) at any time using the details above, including about conduct you believe breaches Ontario's gaming rules.

Concerned about gambling?

If gambling is causing harm to you or someone you know, free and confidential help is available 24/7 from ConnexOntario: 1-866-531-2600 or text 247247. See our Responsible Gaming page to set limits or self-exclude.